1) Quality Code
"Prices are negotiable but quality is not"
Rishabh Instruments, a Certified ISO 9001:2015 organization, is equipped with world-class facilities for testing instruments in compliance with IEC, DIN, IS, and ANSI standards. The company’s products also have UL, CSA, CE, GOST, & ASTA certifications. The company also has NABL accredited Laboratory with highly accurate standards for calibration and testing like, Fluke, Zera, Yokogawa for Current & Voltage standard calibration, saraswati dynamcis vibration tester, Regatron Espec Environment Chamber for High Voltage Tester, & Insulation Tester. The Quality Management System of Rishabh Instruments limited is in accordance to ISO 9001:2000, since April 2001.
QAS as a process is subdivided into four parts viz.
Inward
All incoming material into the factory is inspected at this section. Statistical analysis is used for VQR (Vendor Quality Rating) and the sampling procedure used is as per IS 2500. Equipments such as Rapid-I (Vision measuring system), Spring rate tester, Hardness tester, Bursting tester, Plating thickness tester, Waynekerr Magnetic Analyser etc are used in testing incoming material. Inspection records are maintained in SAP HANA ERP system. Engineers and operators are stationed in this section to cater to Electronic and mechanical component requirement.
In-process
The basic concept of this section is to build in “quality” in the processes itself. Critical stations are identified and setting inspections are done at these stations. For special processes operator qualification and operator training is done. In process Quality plans are available to guide through the process of 'in-process' inspections.
Final
Final products are inspected at this section. The inspection is in two parts viz. electrical and packing. Quality plans are exclusively made per product to guide through the process of final inspection. The sampling procedure made is as per IS 2500. The statistical quality control technique used is Finished Goods PPM rejection.
Calibration
In house calibration programme of all the instruments / sources / standards held by the factory. Master equipments are calibrated from external calibration agencies.
2) Warranty Terms
A. Definitions
- “Warranty”means a limited commitment for a specific period during which the product is guaranteed to function free from manufacturing defects.
- “Customer” means the end-user who has lawfully purchased the product from RIL
- “Warranty Period” means the time duration starting from the date of Invoice, wherein the customer is entitled to repair or replacement, subject to conditions.
- Warranty Period
Product Category* Warranty Period Analog
Panel Meters 1
Year CAM
Switches 1
Year Current
Transformers 1
Year DC
Shunts 1
Year Digital
Multimeters 3
Year Digital
Clamp Meters 1
Year Insulation
Testers 1
Year Earth
Testers 1
Year Low
Resistance Meters 1
Year V&A
Products 1
Year Digital
Panel Meters & Multifunction Meters 1
Year Power
Factor Controllers 1
Year Electrical
Transducers & Isolators 1
Year Protection
and Monitoring Relays 1
Year Lumel
Products 1
Year Power
Supplies (Flex-e Series) & Battery Chargers 1
Year Power
Supplies (Flex Series) 3
Year
*Note: Warranty is applicable from the date of invoice. A valid proof of purchase is mandatory. However, in case of contract manufacturing, the defect liability period shall be mutual agreed between the parties under the agreement and to be mention in all commercial documents.
B. Warranty Coverage
The warranty shall cover the following:
- Manufacturing defects; only defect in design, material and workmanship including any non-compliance to meet the standard IEC standards.
- The warranty covers free repair in the period as defined in Annexure I, for various products offered, from the date of purchase of the device/ instrument.
- Warranty claims could be availed only if the product/ device is used in accordance with the terms and conditions as defined in the users/ instruction manual provided with the product. User manuals are also available at www.rishabh.co.in. The devices that do not have user manuals should be handled in compliance with the binding standards concerning such products.
- Any defects related to manufacturing of the product or operation of the product to be reported with companies authorized Service Department (detailed as below) within the completion of warranty period as specified above.
- The liability under the warranty only refers to the defects in the sold product.
- Warranty repair claims to be strictly adhered only if repairs performed at Rishabh Instruments.
- After receipt of the defective meter/ device/ product at Rishabh Instruments, a minimum of 7 working days would be required to perform warranty repairs. Acknowledgement will be shared with the customer/ user, provided correct communication details like Email/ phone or Fax are shared with the Service department.
- If spare parts are required, the repair period may prolong to make the spares available. Availability of spares will redefine the repair of product. Collection delay by the customer will not be considered. Despite the information of collection given by the Service department.
- The Client is entitled to have the device substituted with a new one if during the warranty period Rishabh Instruments performs three repairs and the device continues to be defective so that its further use according to the intended purpose is impossible or Rishabh Instruments states in writing that the defect may not be removed.
- The warranty for the sold product does not exclude, limit or suspend the rights of the Client due to the inconsistency between the provisions of the agreement and the product. The Client has the right to decide about the manner in which he/she would like to exercise the rights related to the product defect.
C. Warranty Exclusions
The following situations are not covered under warranty:
- Unauthorized repair or tampering
- Physical damage or breakage
- Damage caused by transit , water or moisture
- Electrical surge or overload
- Incorrect installation or usage
- Consumables and accessories
RIL shall not be liable for defects which only insignificantly impair the use of the respective Supplies, unsubstantial deviations to the specification of the Supplies, natural wear and tear or damage arising due to faulty or negligent handling, excessive strain, defective installation or erection not carried out by the RIL, inappropriate foundation or particular external influences not explicitly assumed to impact on the Supplies. RIL shall not be liable if Purchaser or a third party carries out modifications or repairs in the Supplies.
1. The following is not covered under warranty:
a. Defects resulting due to improper handling of the device, in particular improper use, maintenance, service and storage.
b. Defects and damages caused by external factors (e.g. over-voltage of power supply, lightning discharge, fire, flood, etc.)
c. Mechanical damages to the device and defects resulting therefrom.
d. Batteries, cables, cases, fuses, bulbs, markers and other consumables.
2. The warranty does not cover any claims of the Client related to the technical parameters of the device if they comply with the information given by the producer in the user’s manual and if they have been presented to the Client in such a manner to allow him/her to familiarize therewith.
3. The warranty does not cover any activities performed otherwise than mentioned in the user’s manual. In such cases, user would be solely responsible and charges levied would be liable on user’s account.
4. The written decision of RIL regarding the legitimacy of the complaint will be a final decision.
5. The Warrantor is not responsible for the timely performance of the warranty services if their performance is interrupted by unexpected circumstances in the form of external factors.
6. In case of unfounded complaints or notices addressed to Rishabh Instruments, the USER bears travel expenses of the service (according to the service’s price list) or carriage costs.
7. The Warranty does not cover the rights of the Client to seek reimbursement of lost profits due to the defects in the sold product.
Warranty does not apply if:
1. The warranty expires in case of following events;
2. The warranty period is expired.
3. The warranty label is broken or removed.
4. The serial number label is missing or unrecognizable.
5. The product has been modified or repaired by any unauthorized service centre or personnel.
6. The defect was subject to abuse, improper use not conforming to product manual instructions, or environment conditions more severe than those specified in the manual and specification sheet.
7. The defect was subject to Force Majeure, such as acts of God, flood, lighting, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances).
Warranty Exclusions
- Improper Handling: Defects caused by misuse, poor maintenance, or improper storage.
- External Damages: Including over-voltage, fire, flood, lightning, etc.
- Mechanical Damage: Any damage to the body of the device leading to malfunction.
- Consumables Not Covered: Batteries, cables, fuses, cases, bulbs, and similar items.
- Deviation from Manual: Misuse or modification outside user manual instructions.
- Decision Finality: Company decision on complaints is final and binding.
- Delays Due to Unforeseen Events: Service delays under Force Majeure conditions.
- Unfounded Claims: Travel or courier costs will be borne by user in false complaint scenarios.
- No Indirect Compensation: Lost business or profits are not covered under warranty.
Warranty Nullification Conditions
- Warranty period has expired.
- Warranty seal is tampered or removed.
- Serial number is missing or illegible.
- Device modified/repaired by unauthorized personnel.
- Product used outside specified voltage/environment conditions.
- Damage due to Force Majeure like floods, lightning, war, etc.