1) Quality Code

"Prices are negotiable but quality is not"

Rishabh Instruments, a Certified ISO 9001:2015 organization, is equipped with world-class facilities for testing instruments in compliance with IEC, DIN, IS, and ANSI standards. The company’s products also have UL, CSA, CE, GOST, & ASTA certifications. The company also has NABL accredited Laboratory with highly accurate standards for calibration and testing like, Fluke, Zera, Yokogawa for Current & Voltage standard calibration, saraswati dynamcis vibration tester, Regatron Espec Environment Chamber for High Voltage Tester, & Insulation Tester. The Quality Management System of Rishabh Instruments limited is in accordance to ISO 9001:2000, since April 2001. 

QAS as a process is subdivided into four parts viz. 

Inward

All incoming material into the factory is inspected at this section. Statistical analysis is used for VQR (Vendor Quality Rating) and the sampling procedure used is as per IS 2500. Equipments such as Rapid-I (Vision measuring system), Spring rate tester, Hardness tester, Bursting tester, Plating thickness tester, Waynekerr Magnetic Analyser etc are used in testing incoming material. Inspection records are maintained in SAP HANA ERP system. Engineers and operators are stationed in this section to cater to Electronic and mechanical component requirement. 

In-process

The basic concept of this section is to build in “quality” in the processes itself. Critical stations are identified and setting inspections are done at these stations. For special processes operator qualification and operator training is done. In process Quality plans are available to guide through the process of 'in-process' inspections.

Final

Final products are inspected at this section. The inspection is in two parts viz. electrical and packing. Quality plans are exclusively made per product to guide through the process of final inspection. The sampling procedure made is as per IS 2500. The statistical quality control technique used is Finished Goods PPM rejection. 

Calibration 

In house calibration programme of all the instruments / sources / standards held by the factory. Master equipments are calibrated from external calibration agencies.

2) Warranty Terms

A. Warranty Terms & Conditions

1. The warranty covers free repair in the period as defined in Annexure I, for various products offered, from the date of purchase of the device/ instrument.

2. Warranty claims could be availed only if the product/ device is used in accordance with the terms and conditions as defined in the users/ instruction manual provided with the product. User manuals are also available at www.rishabh.co.in. The devices that do not have user manuals should be handled in compliance with the binding standards concerning such products. 

3. Any defects related to manufacturing of the product or operation of the product to be reported with companies authorized Service Department (detailed as below) within the completion of warranty period as specified in Annexure I. 

4. The liability under the warranty only refers to the defects in the sold product. 

5. Warranty repair claims to be strictly adhered only if repairs performed at Rishabh Instruments. 

6. After receipt of the defective meter/ device/ product at Rishabh Instruments, a minimum of 7 working days would be required to perform warranty repairs. Acknowledgement will be shared with the customer/ user, provided correct communication details like Email/ phone or Fax are shared with the Service department. 

7. If spare parts are required, the repair period may prolong to make the spares available. Availability of spares will redefine the repair of product. Collection delay by the customer will not be considered. Despite the information of collection given by the Service department. 

8. The Client is entitled to have the device substituted with a new one if during the warranty period Rishabh Instruments performs three repairs and the device continues to be defective so that its further use according to the intended purpose is impossible or Rishabh Instruments states in writing that the defect may not be removed. 

9. The warranty for the sold product does not exclude, limit or suspend the rights of the Client due to the inconsistency between the provisions of the agreement and the product. The Client has the right to decide about the manner in which he/she would like to exercise the rights related to the product defect.

B. Indemnification of Warrantor

1. The following is not covered under warranty:

i) Defects resulting due to improper handling of the device, in particular improper use, maintenance, service and storage, 

iii) Defects and damages caused by external factors (e.g. over-voltage of power supply, lightning discharge, fire, flood, etc.), 

ii) Mechanical damages to the device and defects resulting therefrom, 

iv) Batteries, cables, cases, fuses, bulbs, markers and other consumables. 

2. The warranty does not cover any claims of the Client related to the technical parameters of the device if they comply with the information given by the producer in the user’s manual and if they have been presented to the Client in such a manner to allow him/her to familiarize therewith. 

3. The warranty does not cover any activities performed otherwise than mentioned in the user’s manual. In such cases, user would be solely responsible and charges levied would be liable on user’s account. 

4. The written decision of RIPL regarding the legitimacy of the complaint will be a final decision. 

5. The Warrantor is not responsible for the timely performance of the warranty services if their performance is interrupted by unexpected circumstances in the form of external factors. 

6. In case of unfounded complaints or notices addressed to Rishabh Instruments, the USER bears travel expenses of the service (according to the service’s price list) or carriage costs. 

7. The Warranty does not cover the rights of the Client to seek reimbursement of lost profits due to the defects in the sold product.

C. Warranty does Not Apply

1. The warranty expires in case of following events;

i) The warranty period is expired,

iv) The product has been modified or repaired by any unauthorized service centre or personnel,

ii) The warranty label is broken or removed,

iii) The serial number label is missing or unrecognizable,

v) The defect was subject to abuse, improper use not conforming to product manual instructions, or environment conditions more severe than those specified in the manual and specification sheet.

vi)The defect was subject to Force Majeure, such as acts of God, flood, lighting, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances)

Product Group	Product Name	Warranty Period
Analog Products	Analog Panel Meters	1 Year
	CAM Switches
	Current Transformers
	DC Shunts
TMI Products	Digital Multimeters	3 Year
	Digital Clamp Meters	1 Year
	Insulation Testers
	Earth Testers
	Low Resistance Meters
	V&A Products
Digital Products	Digital Panel Meters & Multifunction Meters	1 Year
	Power Factor Controllers
	Electrical Transducers & Isolators
	Protection and Monitoring Relays
	Lumel Products
	Power Supplies (Flex-e Series) & Battery Chargers
	Power Supplies (Flex Series)	3 Year